Our office will be closed 02/19. Orders placed after 2PM PT on 02/16 will not be processed until 02/20.

Support

Parallax Technical Support assists and guides users to solutions to Parallax Inc. products, related hardware and software. Assistance with custom work, design and layout, or other consultation is provided through our Authorized Consultants.

Contacting Support

Support via e-mail or telephone

E-mail Tech Support: Contact technical support at support@parallax.com, please include a detailed description of your problem.
 

Phone Tech Support: 

  • Phone: 916-624-8333
  • Toll-Free: 888 99-STAMP (888-997-8267) For callers in the USA only.

Our technical support team is available Monday-Friday 8:00 a.m. - 5:00 p.m. PT. We strive to answer your questions quickly, efficiently, and correctly so you can proceed with your project.

When calling Parallax Technical Support:

  • If applicable, have your computer up and running with your product readily available and hooked up.
  • Have a multi-meter handy if possible.
  • Have internet connectivity so we can send you files or links to different resources on our website.

Troubleshooting Tips

  • Check the Product Page - The “Downloads & Resources” section may have helpful documentation.
  • Visit the Forums - Thousands of users, as well as our own technical support staff, are available to assist you.
  • Review the Help Files - The BASIC Stamp Editor and the Propeller Tools help files are designed with the user in mind.
  • Make sure your drivers are up to date - Parallax & FTDI USB Drivers

Downloads

Product specific downloads are located on specific product pages; all other downloads can be found here, on our Downloads Portal.

Other Support Resources