Policies & Ordering Info

 

Ordering Information

Online Orders - Online orders may be placed anytime through our secure server on www.parallax.com using an accepted credit card (Visa, MasterCard, Discover or American Express).

Sales Tax - Unless you have a reseller's permit or tax exemption certificate already on file with us, all orders shipped to the following locations will be subject to the tax rate displayed below.

  • California - 7.50 %
  • Indiana - 7.00 %
  • Washington - 7.00 %

CVV2/CID Codes - This is the three or four-digit security code that is printed on credit cards. For your safety and security, we require that you provide your card's verification number during checkout.

Web Specials - Parallax offers special online sales and discounted items online and occasionally on eBay®. Often times, this special pricing is reserved for online orders only. Phone-in orders may not qualify for special pricing.

Alternate Ordering Methods

Authorized Distributors - We have more than 60 distributors around the world. Visit our Locate a Distributor page to search by region.

Phone Orders - Phone orders may be placed by telephone during the hours of 7 a.m. to 5 p.m. PT. Customers in the continental United States may call toll free (888) 512-1024, and international customers dial (916) 624-8333.

Fax - Purchase Orders may be submitted by fax to the attention of the Sales Department at (916) 624-8003 (see purchase order policy).

Mail - Pre-paid orders with a personal check or money order may be submitted to:

  • Parallax Inc.
  • Attn: Accounting Dept.
  • 599 Menlo Drive, Suite 100
  • Rocklin, CA 95765
  • USA

*Call for shipping charges.

In person - Please phone ahead prior to 2 p.m. for walk-in orders so we can have the order waiting for you at the front desk. If you require technical assistance, please call the Technical Support Department at (916) 624-8333 in advance to set up an appointment.

Shipping Options

Domestic Order Shipping Options - Domestic orders may be shipped using UPS or USPS. Actual rates for online orders will vary depending on the shipping location.

UPS and USPS

Items (if in-stock) will ship according to the information below:

Shipping Method Order Placed Order Will Ship
UPS Before 2 p.m. PST Same Business Day
After 2 p.m. PST Next Business Day
U.S. Mail (USPS) Before 2 p.m. PST Next Business Day
After 2 p.m. PST Next Business Day

Saturday Delivery - All online orders are delivered Monday through Friday, unless you call our Customer Service Department at (888) 512-1024 in advance to request a Next Day Air Saturday delivery for an extra charge (usually $20 plus the cost of a Next Day Air shipment).

Stock Availability and Back Orders - We take every effort to ensure adequate stock at Parallax, Inc., but we periodically run out of products. You will only be charged when they are shipped. If you order items that are out of stock and choose the "Ship Partial Order" option at checkout, then backordered items will ship separately, and you will be charged an additional shipping fee when those items are shipped to you. Your original shipping charges will be adjusted downward (based on weight and dimensions) to reflect the cost of only the items sent. The backorder shipments will be shipped the same method unless you contact us at sales@parallax.com to specify another shipping method.

International Customers

International customers should consider using our distribution channels. Distributors provide reasonable prices as a result of consolidating their shipments, working with local customs offices, and using preferred freight carriers. This usually results in a savings for the international customer. Find a distributor.

Parallax is not responsible for any brokerage, customs fees, or country taxes. The actual value of all orders is indicated on the invoice, and restatements using lower values are not permitted. The cost of the order will be higher than if you use one of our distributors.

USPS 1st Class International Mail - Alternatively, we now offer a USPS 1st Class International shipping option; however this service does not include insurance, or tracking. Customers accept full responsibility for any lost, or damaged orders. These orders will not be replaced or refunded by Parallax.

Note: The US Postal Service will no longer ship items that contain lithium batteries to international destinations, including APO and FPO addresses.

Purchase Order Policy

Customers who elect to purchase using Net 30 days payment terms are required to submit a written or printed company purchase order. Purchase Orders must include the following information:

Credit Reference - We require that you fax a standard credit sheet to us in order to set up an account with our company. This should include at least three trade references and banking information. Please note that the first purchase order will not be processed immediately because we must first approve the account. It takes approximately two to three days to process a credit sheet. A customer service representative will call only if there are necessary adjustments or corrections that need to be made.  Note: Public schools in the United States are exempt from this Credit Reference requirement.

Signature - An authorized signature must be on the purchase order. This signature constitutes the seller's (Parallax, Inc.'s) acknowledgement of the buyer's request and shall become a binding contract containing the terms and conditions set forth by both parties.

Purchase Order Number - A purchase order number must be stated on the purchase order.

Shipping and Billing Address - A shipping address and billing address must be clearly stated on the purchase order. Please include a contact name, telephone, and fax number of your purchasing representative as well as an Accounts Payable contact.

Shipping - All shipping is prepaid and added to our invoice unless otherwise stated on your purchase order. Please include the statement "Prepay and Add Shipping" on your P.O. unless you have a designated shipping account with UPS or FedEx. We also require that a preferred delivery method be stated on the purchase order. If this information is not stated, we will ship the order UPS Ground.

Terms - All terms are Net 30. This must be indicated on your signed purchase order.

Tax Status - Please advise as to whether your order is taxable, non-taxable, or reseller. If your order is tax-exempt, we must have a copy of your reseller's certificate before your order is processed.

Description and Pricing - Include the product name, stock code, and price. We also request that quantity and unit pricing is accurate, as these terms are non-negotiable.

Minimum Balance - Purchase orders have a minimum balance of $100.

15% Educators Discount - For 15% educator discount on a purchase, simply send a school purchase order to sales@parallax.com. To use a district-issued purchase card, write "call for card" on the P.O. For samples or Educators-only forum access, email mktg@parallax.com with (name, job title, subject/course, grade level, school name and address, phone, email). Discounts cannot be combined with any other discount or special price and are deducted from the quantity 1 price.  If a higher posted quantity discount applies for specific products, it will be given.

Returns & Warranty Information

14-day Money-back Guarantee - If, within 14 days of having received your product, you find that it does not suit your needs, you may return it for a refund. Parallax Inc. will refund the purchase price of the product in the same payment form, excluding shipping/handling costs, once the product is received. This refund does not apply if the product has been altered or damaged. If you decide to return the product after the 14-day evaluation period, a 20% restocking fee will be charged against the credit.

90-day Limited Warranty - Parallax Inc. warrants its products against defects in materials and workmanship for a period of 90 days. If you discover a defect, Parallax Inc. will, at its option, repair, replace, or refund the purchase price. After 90 days, products can still be sent in for repair or replacement, but there will be a $10.00 USD minimum inspection/labor/repair fee (not including return shipping and handling charges).

Disclaimer - Warranty does not apply if the product has been altered, modified, or damaged. Parallax Inc. makes no other warranty of any kind, expressed or implied, including any warranty of merchantability, fitness of the product for any particular purpose even if that purpose is known to Parallax Inc., or any warranty relating to patents, trademarks, copyrights or other intellectual property. Parallax Inc. shall not be liable for any injury, loss, damage, or loss of profits resulting from the handling or use of the product shipped. A finance charge of 1.5% per month (18% annual percentage rate) will be charged on all past due amounts. Reasonable attorney fees will also be charged by seller in the event of any action proceeding for collection of the sums billed on the invoice.

How to Return a Product - When returning, you must first call for a Return Merchandise Authorization number. No packages will be accepted without the RMA number clearly marked on the outside of the package. After inspecting and testing, we will return your product and credit your shipping costs if product is deemed defective. We will send out the replacement product using the same shipping method used to ship the product to Parallax within 30 days. In your package, please include a daytime telephone number and a brief explanation of the problem.

RMA Contact Information - Please contact our Sales Department if you have any questions regarding our warranty policy or if you are requesting an RMA number.

RoHS Compliance - Parallax Inc. certifies that, to it's knowledge as to the date of this document, specific products are manufactured in compliance with the use of Hazardous Substances (RoHS) European Union Directive 20021951EC. Download our RoHS Compliance document.

Privacy Policies & Site Specifics

Your privacy is important to us. We provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Please take the time to read and understand our privacy policies so that you can understand how we treat your personal information.

Customer Information

  • Postal Addresses - Once you make a purchase, request a catalog or other information from Parallax, your name, shipping/mailing addresses, and contact information are included in our customer file. Addresses and contact information are retained and used to insure a quick, efficient flow of product and services. Postal addresses are never shared, rented, sold or traded to third parties.
  • Email Addresses - If you supply us with your email address, it will be included in our customer files. Email addresses are regularly used to contact customers regarding orders or other transactions. Email addresses are never shared, rented, sold or traded to third parties.

Web Site Security - In our commitment to security, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security and correctly use the information we collect online.

Cookies - To enhance your online experience with us, many of our web pages use "cookies." Cookies are text files we place on your hard disk by our web page server to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us. However, once you choose to provide the personally identifiable information, this information may be linked to the data stored in the cookie. Cookies cannot be used to run programs or deliver viruses to your computer.

We use cookies to provide a convenience feature to save you time; to understand how our sites are used; and to improve the content and offerings on our sites. For example, we may use cookies to personalize your experience at our web pages or recall your specific information on subsequent visits (e.g. to recognize you by name when you return to our site). We also may use cookies to offer you products, programs or services. You can opt to have your browser reject cookies.

Licenses & Copyrights

We at Parallax Inc. provide our services to you subject to the following conditions. If you visit or shop at Parallax.com, you accept these conditions. Please read them carefully. In addition, we at Parallax Inc. reserve the right to make changes to our site, policies, and these Terms of Use at any time. If you disagree with any of the terms and conditions of this user agreement, please do not visit, browse, shop, access, or otherwise use this site.

The information, applications, and program code contained in this website are presented for instructional value and not guaranteed for any particular purpose.  Parallax Inc. does not guarantee the accuracy, adequacy, or completeness of any information therein and is not responsible for any errors or omissions.  Parallax Inc. assumes no liability for damages resulting from the use of the information, applications, and program code in this website or for any infringement of patent and/or other intellectual property rights of third parties that would result from the use of this information.

Copyrights - All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Parallax, Inc. and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Parallax, Inc. and protected by U.S. and international copyright laws. All software used on this site is the property of Parallax, Inc. or its software suppliers and protected by United States and international copyright laws.

Trademarks - Parallax, BASIC Stamp®, Board of Education®, Boe-Bot®, Scribbler®, SumoBot®, and SX-Key® are federally registered trademarks of Parallax Inc. Parallax, Inc., and other Parallax.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Parallax Inc. or its subsidiaries.

Parallax’s trademarks and trade dress may not be used in connection with any product or service that is not Parallax’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Parallax Inc. All other trademarks not owned by Parallax Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Parallax Inc. or its subsidiaries. If you decide to use any trademarks of Parallax Inc. on your web page or in printed material, you must state that (trademark) is a (federally registered) trademark of Parallax Inc. upon the first appearance of the trademark name in each printed document or web page.

License and Site Access - Parallax Inc. grants you a limited license to access and make personal use of this site and not to modify any portion of this site. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This site or any portion of this site may not be reproduced, duplicated, copied, or otherwise exploited for any commercial purpose without express written consent of Parallax Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Parallax.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Parallax.com so long as the link does not portray Parallax, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter.

Product Descriptions - We at Parallax Inc. attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Parallax.com is not as described, your sole remedy is to return it in unused condition.

Your Personal Accounts - Parallax Inc. reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.  If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the site only with a parent or guardian.

Electronic Communications - When you visit Parallax.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Furthermore, we at Parallax Inc. are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information.

REACH Compliance

REACH is a merging of previous European Union regulations to create a unified set of rules for industries doing business in the EU. The purpose is to combine legislation to improve and protect human health and the environment from the risks that can be posed by chemicals. Download our REACH Compliance document.

RoHS badge RoHS Compliance

Parallax Incorporated certifies that, to its knowledge, specific products are manufactured in compliance with the Restriction of the use of Hazardous Substances (RoHS) European Union Directive 2011/65/EU. Our certification is based on Parallax’s understanding of the directive and component information provided by specific suppliers. We have not conducted any specific chemical testing on our products.

Parallax products that are RoHS compliant are marked with a small green leaf product badge next to the product image below the pricing.

For our Propeller and SX chips, additional RoHS compliance documentation is available in the relevant datasheet for these chips. All of these chips are RoHS compliant.

Conflict Minerals Statement

While Parallax Inc. is a privately held company, and therefore, not subject to the ruling we are concerned about the use of conflict minerals. Parallax Inc. is committed to working with suppliers to identify use of conflict minerals in third party components. Parallax Inc. does not purchase any metals directly from smelters or mines or knowingly use any components that contain conflict minerals. Download our complete Conflict Minerals Statement.